FAQs

My Account

Can I change/update my details? 

Of course, feel free to shoot us an email at info@coffeescout.com.au and we can help you out.

I have a discount code - what do I do with it?

You will be prompted upon checkout to enter any codes you have to receive the discount on your order. 

 

Subscription Box  

When will I be charged? 

On our subscription plan, you will be charged on the first of each month. 

When will I receive my coffee?

We aim to get you your coffee between the 1st and 10th of the month. 

How much is shipping?

You will never pay shipping rates with Coffee Scout within Australia! 

Do you ship outside of Australia? 

At this stage we do not - however if you are interested in getting a box of the finest Australian coffee, shoot us an email at info@coffeescout.com.au and we will see what we can do!

Can I track my coffee?

You certainly can! We will email you with information including a tracking number once your box has been shipped. 

Can I put my shipment on hold?

Of course, email us at info@coffeescout.com.au and we can arrange this. 

Can I up the frequency and receive my coffee more frequently?

At this stage, we only post our coffee boxes monthly, however, check back as we will be enabling shorter time frames soon. 

Is there anything else included in the box? 

In each subscription, we include some more information on the roaster - including tasting notes from their coffee and where you can find more of it!

One - offs  

Did you miss this months subscription? We offer one off's on this months roast between the 1st and the 15th. You will need to purchase a 1-month gift box subscription and specify that the box is for you - not for someone else upon checkout. 

If you order between the 15th and the end of the month - we will not be able to send you the current month'ss featured coffee, but you will be charged and receive the next months roast between the 1st and the 10th. 

 

Other

Feel free to send any other questions to info@coffeescout.com.au and we will get back to you asap.